Diagnóstico de limitantes para la implementación de un sistema de gestión de calidad en pequeñas y medianas empresas en la ciudad de Barranquilla
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García Díaz, José Luís | 2015-10-01
The satisfaction of the business system is the main objective of any
organization. To achieve this objective, the Quality Management System
(QMS) is a useful methodology that provides the enterprises improve the
quality of products or services, added value to the products and processes,
optimize production variables and enhance the competitive position in the
markets. However, in this process, the companies faced with limitations and
restrictions that turn the quality process in a complex system difficult to
achieve. This system is more complex for the SMEs due to the informality
in its process and management weakness. This research is a diagnostic
study to indentify the critical points that limits the SMEs of Barranquilla city
in the quality certification process. The main results shows that documental
management, standardization of procedures, process and techniques,
verification of measuring process, monitoring, control, analysis and
improvement, are the main restrictions to the standard quality.
LEER