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Use of six sigma methodology to reduce appointment lead-time in obstetrics outpatient department
(Universidad de la Costa, 2016-08-18)
This paper focuses on the issue of longer appointment lead-time in the obstetrics outpatient department of a maternal-child hospital in Colombia. Because of extended appointment lead-time, women with high-risk pregnancy ...
A methodology for the creation of integrated service networks in outpatient internal medicine
(Universidad de la Costa, 2015-12-02)
Extended patient waiting times for medical care in outpatient internal medicine has a direct impact on patient dissatisfaction. This issue has become increasingly relevant in Colombia where patient waiting times tend to ...
Using computer simulation to improve patient flow at an outpatient internal medicine department
(Universidad de la Costa, 2016)
This paper presents the use of discrete-event simulation to support process improvements at an outpatient internal medicine department. This department is significantly effective upon treating patients; however, patient ...