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University quality measurement model based on balanced scorecard

Obredor Baldovino, Thalía; combita, harold; Crissien Borrero, Tito José; De-La-Hoz-Franco, Emiro; Beltrán, Diego F.; Ruiz, Iván; Sanchez, Joaquin F.; COLLAZOS MORALES, CARLOS ANDRES (Universidad de la Costa, 2019-10-29)

A Higher Education Institution (HEI) has the responsibility to track the processes through indicators that guarantee the measurement of the results in almost real time. This article presents the design of a management and ...