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dc.creatorDe-la-Hoz-Hernández, Juan-David
dc.creatorTroncoso-Palacio, Alexander
dc.creatorDe la Hoz, Emiro
dc.date.accessioned2019-08-01T15:55:08Z
dc.date.available2019-08-01T15:55:08Z
dc.date.issued2018-07-19
dc.identifier.urihttp://hdl.handle.net/11323/5130
dc.description.abstractThis document presents the implementation of the Eclipse Process Framework Composer EPFC tool, in a company in the health sector, which where it were using physical documentation to register the processes QMS Quality Management Systems, in this one it is explained the process of adapting the tool, to migrate the documentary structure of the company, through the application of a model that correlates the attributes of the tool with the documentary structure. The proposed model allows the construction of document structures for the QMS that guide the user in their processes and procedures within the organization. Therefore, it is proposed that by promoting knowledge management and reducing the execution time of the processes, it will be possible for companies to be more productive, improve customer service, failure rates in the development of activities be minimized and, and reduces the lead time in the processes. Finally, it was obtained a documentary platform developed under a process approach that implements interactive diagrams that aim to facilitate the understanding of each of the elements that make up the QMS.es_ES
dc.language.isoenges_ES
dc.publisherUniversidad de la Costaes_ES
dc.relation.ispartofhttps://doi.org/10.1007/978-3-030-26354-6_20es_ES
dc.rightsinfo:eu-repo/semantics/openAccesses_ES
dc.rightsCC0 1.0 Universal*
dc.rights.urihttp://creativecommons.org/publicdomain/zero/1.0/*
dc.subjectQuality Management System - QMSes_ES
dc.subjectEclipse Process Framework Composer - EPFCes_ES
dc.subjectDocument Management System - DMSes_ES
dc.subjectDelays in documentationes_ES
dc.titleImplementation of the Eclipse Process Framework Composer Tool for the Documentation of Quality Management Systems: A Case Applied in Healthcare Serviceses_ES
dc.typeArticlees_ES
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