Propuesta de mejora integral al proceso de admisión en el área de posgrados de una institución de educación de superior
Mercado Ospino, Jessica Andrea
De Avila Villalobos, Jeferson Rafael
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AbstractInstitution in study, assumes the academic programs of postgraduates as a contribution to the strengthening of the base of the capacity of the country for the generation and application of knowledge in the fields of science, technology, arts and humanities. To gain access, applicants begin with a registration process through the delivery of documents considered essential requirements. Once realized, they surrender to a process of selection and admission. Consecutively, the results are sent by email along with the registration form. It has been determined that the lead time (time elapsed from receipt of documents until results are sent) should not exceed 25 working days. However, the reality of the process and the effects caused are different, which affects the satisfaction of the applicant who is expected to become a student at the end of the registration process. In this sense, the object of this degree work rests in the presentation of an improvement proposal directed by at reducing the lead time that an applicant must wait for to obtain his or her registration certificate. This will be done by applying a Six Sigma methodology through the collection of data provided by the Postgraduate Department in order to know the historical status of the process in the last 3 academic periods and feed the simulation of the current process through ARENA software; identify possible causes of behavior with the help of statistical tools such as the Ishikawa Diagram, object improvement strategies and define a map of control activities to facilitate the monitoring of the effectiveness of the proposal. In addition, in order to determine how much the cycle time influences the number of enrollees, a design of experiments was carried out. Among the results of the current process, a short-term sigma level of 1.07 and a long-term sigma level of -0.43 were obtained. The concentration of causes is given in the part of methods and therefore, improvement strategies are proposed oriented to this particular aspect. It was also demonstrated that cycle time does affect the number of enrollees.