Incidencia de la cultura organizacional en el desempeño
Date
2013-01-01
2013-01-01
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Citar con el siguiente link: http://hdl.handle.net/11323/2580
https://revistascientificas.cuc.edu.co/economicascuc/article/view/580
Citar con el siguiente link: http://hdl.handle.net/11323/2580
https://revistascientificas.cuc.edu.co/economicascuc/article/view/580
Abstract
A partir de una revisión bibliográfica, el propósito de este artículo es documentar la posible relación entre cultura organizacional y desempeño. Para ello se analizaron artículos científicos que relacionan los dos conceptos y que se encuentren publicados en bases de datos desde 1983 hasta el 2012. Esta revisión se estructuró y desarrolló en tres partes. La primera parte destaca dos grandes enfoques metodológicos utilizados en el abordaje de la cultura organizacional. De estos enfoques se destacan las definiciones conceptuales, autores y modelos de mayor representatividad en el mundo académico y que han incidido en cómo es analizada la cultura organizacional y el desempeño en las últimas décadas. La segunda parte resume las diferentes escalas utilizadas para analizar la incidencia entre ambos conceptos; se presenta de manera resumida un inventario de escalas, dimensiones y variables usadas para identificar la relación entre cultura organizacional y desempeño. Por último se analiza, a partir de las conclusiones de los artículos científicos, la relación entre cultura organizacional y desempeño. Los hallazgos ponen de manifiesto la falta de consenso en la definición y determinación de las dimensiones constitutivas de los conceptos, sin embargo se destaca que en la mayoría de los estudios se demuestra la incidencia que ejerce la cultura organizacional en el desempeño.
Referencias:
Appiah-Adu, K. & Singh, S. (1999): “Marketing Culture and Performance in UK Service Firms”. The Service Industries Journal, Volumen 19:1, p. 152-170. Asree, S. Zain, M. & Rizal, M. (2010),”Influence of leadership competency and organizational culture on responsiveness and performance of firms”, International Journal of Contemporary Hospitality Management, Vol. 22 Iss: 4 pp. 500- 516. Beugelsdijk, S. Koen, C. & Noorderhaven, N. (2009) “A dyadic approach to the impact of differences in organizational culture on relationship performance”. Industrial Marketing Management Volumen 38 Pag. 312–323 Calderón, Gregorio; Álvarez, Claudia; Naranjo, Julia. (2010) Estrategia competitiva y desempeño organizacional en empresas industriales Colombianas. Innovar, vol. 20, núm. 38, p. 13-2 150 Julio César Cantillo Padrón ganizational culture and performance: a Brazilian case”, Management Research News, Vol. 32 Iss: 2 pp. 99 – 119. Garmendia, J. (2004) “The Impact of Corporate Culture on Company Performance” Current Sociology Vol. 52(6) p. 1021–1038. Garnett, J. Marlowe, J. Pandey, S. (2008) Penetrating the performance Predicament: Communication as a Mediator or Moderator of Organizational Culture’s Impact on Public Organizational Performance. Public Administration Review. Volume 68, Número 2, páginas 266-281. Ginevicius, R. & Vaitkunaite, V. (2006), Analysis of organizational culture dimensions impacting performance. Journal of Business Economics and Management, 7:4, 201-211. Han, H. (2012) “The Relationship among Corporate Culture, Strategic Orientation, and Financial Performance”. Cornell Hospitality Quarterly Volumen 53 p. 207-219. Hartnell, C. Ou, A. and Kinicki, A. (2011) Organizational Culture and Organizational Effectiveness: A Meta-Analytic Investigation of the Competing Values Framework’s Theoretical Suppositions. Journal of Applied Psychology Vol. 96, No. 4, p. 677– 694. Henri J. (2006) “Organizational culture and performance measurement systems”. Accounting, Organizations and Society Vol. 31 p. 77–103. James, C & Connolly, M. (2009): “An analysis of the relationship between the organizational culture and the performance of staff work groups in schools and the development of an explanatory model”. International Journal of Leadership in Education: Theory and Practice, volumen12:4, pp. 389-407. Jarratt, D. & O’Neill, G. (2002) ”The Effect of Organisational Culture on Business-to-Business Relationship Management Practice and Performance”. Australasian Marketing Journal 10 (3) p. 21-40. Jean, S. & Yu, K. (2004), “Corporate culture and organizational performance”. Journal of Managerial Psychology, Vol. 19 Iss: 4 pp. 340 – 359. Khan, M. & Afzal H. (2011): High level of education builds up strong relationship between organizational culture and organization performance in Pakistan. The International Journal of Human Resource Management, vol. 22:07, p. 1387-1400. Kotter J. & Heskett, J. (1992). Corporate Culture and Performance. Free Press, New York. Lim, B. (1995). “Examining the organizational culture and organizational performance link”. Leadership & Organization Development Journal, Vol. 16 Iss: 5 pp. 16 – 21. Liviu, L. & Corina, G. (2008) the link between organizational culture and corporate performance – an overview. annals of faculty of economics, vol. 4, issue 1, pages 322- 325. Marcoulides, g & Heck, r. (2010) organizational culture and performance: proposing and testing a model. Institute for operations research and the management sciences, vol. 4, no. 2 pp. 209-225. Martínez, D. & Milla, A. (2007) “cuadro de mando integral” La elaboración del plan estratégico y su implantación a través del cuadro de mando integral. España Ediciones Díaz de Santos Páginas: 191-205. Martínez, M. (2010) Relaciones entre cultura y desempeño organizacional en una muestra de empresas colombianas: reflexiones so- 151 Incidencia de la cultura organizacional en el desempeño bre la utilización del modelo de Denison. Cuaderno de Administración Bogotá (Colombia), 23 (40): 163-190. Mathew, j. Ogbonna, E. Harris, E (2012) “Culture, employee work outcomes and performance: An empirical analysis of Indian software firms”. Journal of World Business Vol. 47, p. 194–203. Meiek Eker & Semih Eker (2009) “An Empirical Analysis of the Association between the Organizational Culture and Performance Measurement Systems in the Turkish Manufacturing Sector” Journal of Economic and Social Research Volumen 11 (2), p. 43-76. Mian, Z. Hai, L. Jun, W. (2008) “Examining the relationship between organizational culture and performance: The perspectives of consistency and balance” Science of Science and Management of S. & T., 2007, 28(8): 140–148. Murugan, M (2009) “A Study on Organizational Culture and Its Impact on the Performance of IT Employees in Chennai”. The IUP Journal of Management Research. Vol. 8 NBR. 5 p. 7-16. Naranjo, Jiménez, & Sanz, (2011) ¿Es la cultura organizativa un determinante de la innovación en la empresa? Cuadernos de Economía y Dirección de la Empresa vol. 15, p. 1-10. Ouchi, W. (1981) Theory Z: How American Busi-ness Can Meet the Japanese Challenge. Reading, MA: Addison-Wesley. Peters, T. & Waterman, R. (1982) In Search of Excellence: Lessons from America’s Bestrun Companies. Harper and Row, New York. Racelis, a (2010) the influence of organizational culture on the performance of philippine banks. Social science diliman. Volume 6:2, 29-49. Rondeau, K & Wagar, T (1998): Hospital Chief Executive Officer Perceptions of Organizational Culture and Performance. Hospital Topics, Vol. 76:2, p. 14-21. Rousseau, D. (1990) “Normative Beliefs in Fund-Raising Organizations: Linking Culture to Organizational Performance and Individual Responses” Group & Organization Management. Vol. 15 p. 448 460. Saffold, G. (1988) “Culture Traits, Strength, and Organizational Performance: Moving beyond “Strong” Culture”. The Academy of Management Review, Vol. 13, No. 4. pp. 546-558. Sanders, E Cooke, R (2005) Financial Returns from Organizational Culture Improvement: Translating Soft Changes into Hard Dollars. Artículo para su presentación en la Expo de ASTD en Orlando, FL, 06 de junio 2005. Schein, E (1990), “Organizational Culture,” American Psychologist, 45, 2, 109-119. Shahzad, F. luqman, R. rashid, A. Shabbir, L (2012) impact of organizational culture on organizational performance: an overview. Interdisciplinary journal of contemporary research in business january Vol 3, N 9. Skerlavaj M. Stemberger, M. Skrinjar, R. Dimovsk, V (2007) “Organizational learning culture—the missing link between business process change and organizational performance” Int. J. Production Economics 106 p. 346–367. Tangen, S. (2004),”Performance measurement: from philosophy to practice”, International Journal of Productivity and Performance Management, Vol. 53 Iss: 8 pp. 726 – 737. Terán, O y Irlanda, J (2011) Influencia de la cul- 152 Julio César Cantillo Padrón tura organizacional en el desempeño laboral y la productividad de los trabajadores administrativos en instituciones de educación superior. Omnia, Volumen 17, No. 1 pp. 96 – 110. Tung, A., Baird, K. & Schoch, H. (2011). Factors influencing the effectiveness of performance measurement systems. International Journal of Operations & Production Management, Vol. 31 Iss: 12 p. 1287-1310. Tvorik, S & McGivern, M (1997),”Determinants of organizational performance”, Management Decision, Vol. 35 Iss: 6 pp. 417 – 435. Wali, S. & Boujelbene Y. (2011) “Cultural Influences On TQM Implementation And Financial Performance In Tunisian Firms”. Journal Ekonomika A Management. Vol. 3 pp 30-45. Wilderom, C. van den Berg, P. & Wiersma, U. (2012) “A longitudinal study of the effects of charismatic leadership and organizational culture on objective and perceived corporate performance”. The Leadership Quarterly Volumen 23 p. 835–848. Wilkins, A & Ouchi, W. (1983) “Efficient Cultures: Exploring the Relationship Between Culture and Organizational Performance”. Administrative Science Quarterly, Vol. 28, No. 3, p. 468-481. Winston, E. & Dadzie, K. (2008) “Organizational Culture in Cote d’Ivoire: Analysis of Cultural Types and Firm Performance”. Journal Of African Business, Volumen 8:1, p. 99-112. Yazici, H (2009) “The Role of Project Management Maturity and Organizational Culture in Perceived Performance”. Project Management Journal. Volumen 40, Issue 3, p. 14–33. Yuan, C &, Lee, C (2011) Exploration of a construct model linking leadership types, organization culture, employees performance and leadership performance. Procedia - Social and Behavioral Sciences, Vol. 25, p. 123 – 136. Yilmaz, C. Alpkan, L. Ergun, E (2004) Cultural determinants of customer- and learningoriented value systems and their joint effects on firm performance. Procedia - Social and Behavioral Sciences Volumen 46, p. 1565-1569. Zehir, C. Ertosun, O. Zehir, S. & Müceldili, B. (2011) “The Effects of Leadership Styles and Organizational Culture over Firm Performance: Multi-National Companies in Istanbul”. Procedia Social and Behavioral Sciences, Vol. 24 p 1460–1474. Zhou, P. Bundorf, K. Chang, J. Huang, J. & Xue, D. (2009) Organizational Culture and Its Relationship With Hospital Performance in Public Hospitals in China. Health Services Research, p 2139 – 2160.
Appiah-Adu, K. & Singh, S. (1999): “Marketing Culture and Performance in UK Service Firms”. The Service Industries Journal, Volumen 19:1, p. 152-170. Asree, S. Zain, M. & Rizal, M. (2010),”Influence of leadership competency and organizational culture on responsiveness and performance of firms”, International Journal of Contemporary Hospitality Management, Vol. 22 Iss: 4 pp. 500- 516. Beugelsdijk, S. Koen, C. & Noorderhaven, N. (2009) “A dyadic approach to the impact of differences in organizational culture on relationship performance”. Industrial Marketing Management Volumen 38 Pag. 312–323 Calderón, Gregorio; Álvarez, Claudia; Naranjo, Julia. (2010) Estrategia competitiva y desempeño organizacional en empresas industriales Colombianas. Innovar, vol. 20, núm. 38, p. 13-2 150 Julio César Cantillo Padrón ganizational culture and performance: a Brazilian case”, Management Research News, Vol. 32 Iss: 2 pp. 99 – 119. Garmendia, J. (2004) “The Impact of Corporate Culture on Company Performance” Current Sociology Vol. 52(6) p. 1021–1038. Garnett, J. Marlowe, J. Pandey, S. (2008) Penetrating the performance Predicament: Communication as a Mediator or Moderator of Organizational Culture’s Impact on Public Organizational Performance. Public Administration Review. Volume 68, Número 2, páginas 266-281. Ginevicius, R. & Vaitkunaite, V. (2006), Analysis of organizational culture dimensions impacting performance. Journal of Business Economics and Management, 7:4, 201-211. Han, H. (2012) “The Relationship among Corporate Culture, Strategic Orientation, and Financial Performance”. Cornell Hospitality Quarterly Volumen 53 p. 207-219. Hartnell, C. Ou, A. and Kinicki, A. (2011) Organizational Culture and Organizational Effectiveness: A Meta-Analytic Investigation of the Competing Values Framework’s Theoretical Suppositions. Journal of Applied Psychology Vol. 96, No. 4, p. 677– 694. Henri J. (2006) “Organizational culture and performance measurement systems”. Accounting, Organizations and Society Vol. 31 p. 77–103. James, C & Connolly, M. (2009): “An analysis of the relationship between the organizational culture and the performance of staff work groups in schools and the development of an explanatory model”. International Journal of Leadership in Education: Theory and Practice, volumen12:4, pp. 389-407. Jarratt, D. & O’Neill, G. (2002) ”The Effect of Organisational Culture on Business-to-Business Relationship Management Practice and Performance”. Australasian Marketing Journal 10 (3) p. 21-40. Jean, S. & Yu, K. (2004), “Corporate culture and organizational performance”. Journal of Managerial Psychology, Vol. 19 Iss: 4 pp. 340 – 359. Khan, M. & Afzal H. (2011): High level of education builds up strong relationship between organizational culture and organization performance in Pakistan. The International Journal of Human Resource Management, vol. 22:07, p. 1387-1400. Kotter J. & Heskett, J. (1992). Corporate Culture and Performance. Free Press, New York. Lim, B. (1995). “Examining the organizational culture and organizational performance link”. Leadership & Organization Development Journal, Vol. 16 Iss: 5 pp. 16 – 21. Liviu, L. & Corina, G. (2008) the link between organizational culture and corporate performance – an overview. annals of faculty of economics, vol. 4, issue 1, pages 322- 325. Marcoulides, g & Heck, r. (2010) organizational culture and performance: proposing and testing a model. Institute for operations research and the management sciences, vol. 4, no. 2 pp. 209-225. Martínez, D. & Milla, A. (2007) “cuadro de mando integral” La elaboración del plan estratégico y su implantación a través del cuadro de mando integral. España Ediciones Díaz de Santos Páginas: 191-205. Martínez, M. (2010) Relaciones entre cultura y desempeño organizacional en una muestra de empresas colombianas: reflexiones so- 151 Incidencia de la cultura organizacional en el desempeño bre la utilización del modelo de Denison. Cuaderno de Administración Bogotá (Colombia), 23 (40): 163-190. Mathew, j. Ogbonna, E. Harris, E (2012) “Culture, employee work outcomes and performance: An empirical analysis of Indian software firms”. Journal of World Business Vol. 47, p. 194–203. Meiek Eker & Semih Eker (2009) “An Empirical Analysis of the Association between the Organizational Culture and Performance Measurement Systems in the Turkish Manufacturing Sector” Journal of Economic and Social Research Volumen 11 (2), p. 43-76. Mian, Z. Hai, L. Jun, W. (2008) “Examining the relationship between organizational culture and performance: The perspectives of consistency and balance” Science of Science and Management of S. & T., 2007, 28(8): 140–148. Murugan, M (2009) “A Study on Organizational Culture and Its Impact on the Performance of IT Employees in Chennai”. The IUP Journal of Management Research. Vol. 8 NBR. 5 p. 7-16. Naranjo, Jiménez, & Sanz, (2011) ¿Es la cultura organizativa un determinante de la innovación en la empresa? Cuadernos de Economía y Dirección de la Empresa vol. 15, p. 1-10. Ouchi, W. (1981) Theory Z: How American Busi-ness Can Meet the Japanese Challenge. Reading, MA: Addison-Wesley. Peters, T. & Waterman, R. (1982) In Search of Excellence: Lessons from America’s Bestrun Companies. Harper and Row, New York. Racelis, a (2010) the influence of organizational culture on the performance of philippine banks. Social science diliman. Volume 6:2, 29-49. Rondeau, K & Wagar, T (1998): Hospital Chief Executive Officer Perceptions of Organizational Culture and Performance. Hospital Topics, Vol. 76:2, p. 14-21. Rousseau, D. (1990) “Normative Beliefs in Fund-Raising Organizations: Linking Culture to Organizational Performance and Individual Responses” Group & Organization Management. Vol. 15 p. 448 460. Saffold, G. (1988) “Culture Traits, Strength, and Organizational Performance: Moving beyond “Strong” Culture”. The Academy of Management Review, Vol. 13, No. 4. pp. 546-558. Sanders, E Cooke, R (2005) Financial Returns from Organizational Culture Improvement: Translating Soft Changes into Hard Dollars. Artículo para su presentación en la Expo de ASTD en Orlando, FL, 06 de junio 2005. Schein, E (1990), “Organizational Culture,” American Psychologist, 45, 2, 109-119. Shahzad, F. luqman, R. rashid, A. Shabbir, L (2012) impact of organizational culture on organizational performance: an overview. Interdisciplinary journal of contemporary research in business january Vol 3, N 9. Skerlavaj M. Stemberger, M. Skrinjar, R. Dimovsk, V (2007) “Organizational learning culture—the missing link between business process change and organizational performance” Int. J. Production Economics 106 p. 346–367. Tangen, S. (2004),”Performance measurement: from philosophy to practice”, International Journal of Productivity and Performance Management, Vol. 53 Iss: 8 pp. 726 – 737. Terán, O y Irlanda, J (2011) Influencia de la cul- 152 Julio César Cantillo Padrón tura organizacional en el desempeño laboral y la productividad de los trabajadores administrativos en instituciones de educación superior. Omnia, Volumen 17, No. 1 pp. 96 – 110. Tung, A., Baird, K. & Schoch, H. (2011). Factors influencing the effectiveness of performance measurement systems. International Journal of Operations & Production Management, Vol. 31 Iss: 12 p. 1287-1310. Tvorik, S & McGivern, M (1997),”Determinants of organizational performance”, Management Decision, Vol. 35 Iss: 6 pp. 417 – 435. Wali, S. & Boujelbene Y. (2011) “Cultural Influences On TQM Implementation And Financial Performance In Tunisian Firms”. Journal Ekonomika A Management. Vol. 3 pp 30-45. Wilderom, C. van den Berg, P. & Wiersma, U. (2012) “A longitudinal study of the effects of charismatic leadership and organizational culture on objective and perceived corporate performance”. The Leadership Quarterly Volumen 23 p. 835–848. Wilkins, A & Ouchi, W. (1983) “Efficient Cultures: Exploring the Relationship Between Culture and Organizational Performance”. Administrative Science Quarterly, Vol. 28, No. 3, p. 468-481. Winston, E. & Dadzie, K. (2008) “Organizational Culture in Cote d’Ivoire: Analysis of Cultural Types and Firm Performance”. Journal Of African Business, Volumen 8:1, p. 99-112. Yazici, H (2009) “The Role of Project Management Maturity and Organizational Culture in Perceived Performance”. Project Management Journal. Volumen 40, Issue 3, p. 14–33. Yuan, C &, Lee, C (2011) Exploration of a construct model linking leadership types, organization culture, employees performance and leadership performance. Procedia - Social and Behavioral Sciences, Vol. 25, p. 123 – 136. Yilmaz, C. Alpkan, L. Ergun, E (2004) Cultural determinants of customer- and learningoriented value systems and their joint effects on firm performance. Procedia - Social and Behavioral Sciences Volumen 46, p. 1565-1569. Zehir, C. Ertosun, O. Zehir, S. & Müceldili, B. (2011) “The Effects of Leadership Styles and Organizational Culture over Firm Performance: Multi-National Companies in Istanbul”. Procedia Social and Behavioral Sciences, Vol. 24 p 1460–1474. Zhou, P. Bundorf, K. Chang, J. Huang, J. & Xue, D. (2009) Organizational Culture and Its Relationship With Hospital Performance in Public Hospitals in China. Health Services Research, p 2139 – 2160.
URI: http://hdl.handle.net/11323/2580
https://revistascientificas.cuc.edu.co/economicascuc/article/view/580
https://revistascientificas.cuc.edu.co/economicascuc/article/view/580
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