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Use of six sigma methodology to reduce appointment lead-time in obstetrics outpatient department
(Universidad de la Costa, 2016-08-18)
This paper focuses on the issue of longer appointment lead-time in the obstetrics outpatient department of a maternal-child hospital in Colombia. Because of extended appointment lead-time, women with high-risk pregnancy ...
A methodology for the creation of integrated service networks in outpatient internal medicine
(Universidad de la Costa, 2015-12-02)
Extended patient waiting times for medical care in outpatient internal medicine has a direct impact on patient dissatisfaction. This issue has become increasingly relevant in Colombia where patient waiting times tend to ...