Mostrar el registro sencillo del ítem

dc.contributor.authorPineda Lezama, Omar Bonergespa
dc.contributor.authorGomez Dorta, Rafael Lucianospa
dc.contributor.authorVarela Izquierdo, Noelspa
dc.contributor.authorsilva d, jesus gspa
dc.contributor.authorKamatkar, Sadhana J.spa
dc.date.accessioned2019-10-07T13:45:22Z
dc.date.available2019-10-07T13:45:22Z
dc.date.issued2019
dc.identifier.urihttp://hdl.handle.net/11323/5414spa
dc.description.abstractIn this work, the analysis of the surveys was carried out through a factorial analysis, which facilitates the evaluation of the validity of the selected construct for the case under study, as well as evaluating the quality of the service for each factor, with a view to determining the level of quality of the educational service, for which it integrates elements of descriptive and multivariate statistics with the management of the quality of the educational service. They are used as fundamental statistical techniques, descriptive analysis, factor analysis and analysis of variance. As a final result, it was concluded that the students of five UNITEC careers evaluated the educational service they receive as very satisfactory (4 points), highlighting the tangible elements as the most weighted factor. A significant aspect is that there are no significant differences in the perceptions of students from different careers and different sections.spa
dc.language.isoeng
dc.publisherUniversidad de la Costaspa
dc.rightsCC0 1.0 Universalspa
dc.rights.urihttp://creativecommons.org/publicdomain/zero/1.0/spa
dc.subjectQuality of educational servicesspa
dc.subjectMultivariate statisticsspa
dc.subjectEvaluation of customerspa
dc.titleRecommendation of an integrated index for the quality of educational services using multivariate statisticsspa
dc.typePre-Publicaciónspa
dc.rights.accessrightsinfo:eu-repo/semantics/openAccessspa
dc.identifier.instnameCorporación Universidad de la Costaspa
dc.identifier.reponameREDICUC - Repositorio CUCspa
dc.identifier.repourlhttps://repositorio.cuc.edu.co/spa
dc.type.coarhttp://purl.org/coar/resource_type/c_816bspa
dc.type.contentTextspa
dc.type.driverinfo:eu-repo/semantics/preprintspa
dc.type.redcolhttp://purl.org/redcol/resource_type/ARTOTRspa
dc.type.versioninfo:eu-repo/semantics/acceptedVersionspa
dc.type.coarversionhttp://purl.org/coar/version/c_ab4af688f83e57aaspa
dc.rights.coarhttp://purl.org/coar/access_right/c_abf2spa


Ficheros en el ítem

Thumbnail
Thumbnail

Este ítem aparece en la(s) siguiente(s) colección(ones)

  • Artículos científicos [3120]
    Artículos de investigación publicados por miembros de la comunidad universitaria.

Mostrar el registro sencillo del ítem

CC0 1.0 Universal
Excepto si se señala otra cosa, la licencia del ítem se describe como CC0 1.0 Universal