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dc.creatorObredor Baldovino, Thalía
dc.creatorcombita, harold
dc.creatorCrissien Borrero, Tito José
dc.creatorDe-La-Hoz-Franco, Emiro
dc.creatorBeltrán, Diego F.
dc.creatorRuiz, Iván
dc.creatorSanchez, Joaquin F.
dc.creatorCOLLAZOS MORALES, CARLOS ANDRES
dc.date.accessioned2020-03-10T13:08:37Z
dc.date.available2020-03-10T13:08:37Z
dc.date.issued2019-10-29
dc.identifier.urihttps://hdl.handle.net/11323/6093
dc.description.abstractA Higher Education Institution (HEI) has the responsibility to track the processes through indicators that guarantee the measurement of the results in almost real time. This article presents the design of a management and quality model of the processes in a university, through the integration of a Balance Scorecard (BSC) and the implementation of an information system. For which it was required: a review of existing tracing and monitoring systems in the academic sector, definition of the requirements of the proposed technological, a diagnosis of the current measurement system of the HEI analyzed, identify measurement indicators and develop a technological tool. The designed model presents a precise and clear methodological guide that can be replicated in any HEI to monitor its processes.spa
dc.language.isoengspa
dc.publisherUniversidad de la Costaspa
dc.rightsCC0 1.0 Universal*
dc.rights.urihttp://creativecommons.org/publicdomain/zero/1.0/*
dc.subjectQuality measurement modelspa
dc.subjectHigher education institutionspa
dc.subjectBalance scorecardspa
dc.subjectInformation systemspa
dc.subjectAcademic softwarespa
dc.subjectDecision makingspa
dc.titleUniversity quality measurement model based on balanced scorecardspa
dc.typePreprintspa
dc.type.hasVersioninfo:eu-repo/semantics/draftspa
dc.rights.accessrightsinfo:eu-repo/semantics/openAccessspa


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CC0 1.0 Universal
Except where otherwise noted, this item's license is described as CC0 1.0 Universal