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dc.contributor.authorNeira Rodado, Dioniciospa
dc.contributor.authorRoyert, Geraldinspa
dc.contributor.authorBorrero López, luz Adrianaspa
dc.contributor.authorVelásquez Rodríguez, Javierspa
dc.date.accessioned2020-03-11T13:12:01Z
dc.date.available2020-03-11T13:12:01Z
dc.date.issued2019
dc.identifier.urihttps://hdl.handle.net/11323/6100spa
dc.description.abstractStatistical process control (SPC) is one of the most important tools for process continuous improvement. Its usefulness lies on the fact that it helps in the identification of causes of variation in the process. This allows the decision maker to take the corresponding actions in such a way that the improvement of the associated indicators is achieved. In this particular case, the methodology of the SPC was used to intervene a process of verification and collection of medical accounts by a technology company. The errors in these accounts can cause that the health companies do not pay the correct amount to hospitals. This situation may affect the service to users or that the health companies have economic losses. The implementation of the statistical process control (SPC) had a big impact in the identification of problems, stabilization of the process, and improvement of satisfaction and reduction of quality costs.spa
dc.language.isoeng
dc.rights.urihttp://creativecommons.org/publicdomain/zero/1.0/spa
dc.subjectContinuous improvementspa
dc.subjectControl chartsspa
dc.subjectQuality costspa
dc.subjectStatistical process controlspa
dc.titleEconomic losses reduction through the implementation of statistical process control: case study in the process of medical accounts in a technology companyspa
dc.typeArtículo de revistaspa
dc.rights.accessrightsinfo:eu-repo/semantics/openAccessspa
dc.identifier.instnameCorporación Universidad de la Costaspa
dc.identifier.reponameREDICUC - Repositorio CUCspa
dc.identifier.repourlhttps://repositorio.cuc.edu.co/spa
dc.type.coarhttp://purl.org/coar/resource_type/c_6501spa
dc.type.contentTextspa
dc.type.driverinfo:eu-repo/semantics/articlespa
dc.type.redcolhttp://purl.org/redcol/resource_type/ARTspa
dc.type.versioninfo:eu-repo/semantics/acceptedVersionspa
dc.type.coarversionhttp://purl.org/coar/version/c_ab4af688f83e57aaspa
dc.rights.coarhttp://purl.org/coar/access_right/c_abf2spa


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