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dc.creatorOrtiz Barrios, Miguel Angel
dc.creatorAlfaro-Saiz, Juan-Jose
dc.description.abstractPerformance evaluation is relevant for supporting managerial decisions related to the improvement of public emergency departments (EDs). As di®erent criteria from ED context and several alternatives need to be considered, selecting a suitable Multicriteria Decision-Making (MCDM) approach has become a crucial step for ED performance evaluation. Although some methodologies have been proposed to address this challenge, a more complete approach is still lacking. This paper bridges this gap by integrating three potent MCDM methods. First, the Fuzzy Analytic Hierarchy Process (FAHP) is used to determine the criteria and sub-criteria weights under uncertainty, followed by the interdependence evaluation via fuzzy DecisionMaking Trial and Evaluation Laboratory (FDEMATEL). The fuzzy logic is merged with AHP and DEMATEL to illustrate vague judgments. Finally, the Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) is used for ranking EDs. This approach is validated in a real 3-ED cluster. The results revealed the critical role of Infrastructure (21.5%) in ED performance and the interactive nature of Patient safety (C þ R ¼ 12:771). Furthermore, this paper evidences the weaknesses to be tackled for upgrading the performance of each
dc.publisherCorporación Universidad de la Costaspa
dc.rightsCC0 1.0 Universal*
dc.sourceInternational Journal of Information Technology and Decision Makingspa
dc.subjectEmergency departmentsspa
dc.subjectFuzzy AHPspa
dc.subjectFuzzy DEMATELspa
dc.subjectPerformance evaluationspa
dc.titleA hybrid fuzzy multi-criteria decision-making model to evaluate the overall performance of public emergency departments: a case studyspa

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CC0 1.0 Universal
Except where otherwise noted, this item's license is described as CC0 1.0 Universal