A contrast between dematel-anp and anp methods for six sigma project selection: a case study in healthcare industry

Date
2015-09-04
2015-09-04
Author
Ortiz Barrios, Miguel Angel
Felizzola Jiménez, Heriberto
Isaza, Santiago Nieto
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Abstract
The project selection process is a crucial step for healthcare organizations at the moment of implementing six sigma programs in both administrative and caring processes. However, six-sigma project selection is often defined as a decision making process with interaction and feedback between criteria; so that it is necessary to explore different methods to help healthcare companies to determine the Six-sigma projects that provide the maximum benefits. This paper describes the application of both ANP (Analytic Network process) and DEMATEL (Decision Making trial and evaluation laboratory)-ANP in a public medical centre to establish the most suitable six sigma project and finally, these methods were compared to evaluate their performance in the decision making process.
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